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Our Quality


Consumers Digest Best Buy

Awarded to Piper Glen in 2008. For 47 years, people have trusted Consumers Digest magazine to identify outstanding values in a complex and often confusing marketplace.

Best of Class – Pool And has represented the Best Of Class Awards every year since 1998. The award signifies superior products and/or customer service in the pool & spa industry.

Best of Class Award for Innovative Technology

Various sources of information were gathered and analyzed to choose the winners in each category. This years’ Awards were based on a combination of factors including product inspections and phone interviews, as well as very detailed consumer input through the use of a third-party consumer survey company. Over 5000 consumers were polled throughout 2009 to the present.

WhatSpa? 2014 Approved

2014 Best Buy Award – Awarded to Platinum Elite’s – Dove Canyon, Island Spa’s Antigua 33 and South Sea’s 518 P model. In order to gain approved status, importers and distributors must display proof that they have the following credentials and infrastructure: CE Marking on all models offered for sale in the UK, current BISHTA membership, a mandatory technical training program for all third-party retailers who will be responsible for after-sales technical support to consumers, and a warranty system that is underwritten by the manufacturer and/or importer to protect customers in the event that a retailer ceases to trade or discontinues spas and hot tubs from their product offering.

BBB Accredited | A+

Artesian Spas has been accredited by the Better Business Bureau since 2011 and is rated an A+ company by the BBB.

APSP Professional Member

The Association of Pool & Spa Professionals (APSP) is the world’s largest international trade association representing the swimming pool and spa industry. APSP’s mission is ensuring consumer safety and enhancing the business success of its members. Members adhere to a code of business ethics and share a commitment to public health and safety in the use of pools and spas.

Bishta – Promoting Safe Spa Water

The standards and training set by our association are arguably the best in the world. So, when you make your purchase, buy with confidence from a BISHTA member.

Built in the USA

Manufacturing plant located in the United States. Spas are proudly built in the USA for the world.

TUV Mark

The SGS GS mark (Geprüfte Sicherheit = tested safety) granted by SGS is a well-known and respected voluntary impartial certification mark indicating the GS safety standard and quality of a product. The SGS GS mark verifies to the consumer that the product is tested and certified according to the German Act GPSG (Geräte- und Produktisicherheitgesetz = Equipment and Product Safety Act).

CE Mark

The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives. To permit the use of a CE mark on a product, proof that the item meets the relevant requirements must be documented.

ETL Mark

This ETL mark indicates that the product has been tested and has met the minimum requirements of a widely recognized (consensus) U.S. product safety standard, that the manufacturing site has been audited, and that the applicant has agreed to a program of periodic factory follow-up inspections to verify continued conformance.

Compliant with California Energy Commission

Artesian Spas has certified this product to the California Energy Commission in accordance with California law.

Brand Breakdown

“There are 3 kinds of hot tub companies.

  • Ones that are great marketing companies building midgrade spas at stupidly high prices
  • Ones that build mid-grade mid-priced spas.
  • And ones that make great hot tubs in the middle price area. This last group is always where you want to be because its the best value and the best tubs.

The hot tub brands I consider to be in this messy group that IMHO is your worst options are: HotSprings, Caldera, Limelight, Endless® pools, Arctic spas, Jacuzzi, Dimension One, Sundance, Hydropool.
Their business model is this:

The hot tub brands I consider to be in the middle group are: American Whirlpool, Vita, Maxx, Viking, Dynasty, Premium Leisure, Pinnacle, Strong etc
Their business model is simple:

The hot tub brands I consider to be in Top Group: Artesian, Twilight, Garden spas, getaway spas, elite, Master, Healthy Living, Clarity, PDC, Coast (pending factory inspection), and then a bunch of fringe guys like Bullfrog, Beachcomber, Nordic, Marquis (undergoing factory revamp and having issues right now)

  • These guys spend the money on the build:
    • They use good nonhardening full-foam insulation- expensive but the highest R-value
    • They hand roll shells with Vinyl ester resin cores and build them strong enough to support their own weight.
    • They use efficient plumbing systems that greatly increase flow rates and they glue and clamp the plumbing lines.
    • They Use good reliable expensive OEM parts that are easy to source and competitively priced.
  • They often sell through lower overhead operations
  • Their marketing and branding is hit and miss and scattered, it does not have the polish (or the cost) of the high-end marketing guys.”

See here to read more.