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Privacy Policy

Privacy Policy & Terms and Conditions

endless® Pools and Spas understands that your privacy is very important. This statement outlines the privacy practices for the endless® Spas website and covers information explicitly gathered and how that information may be used.

Information gathered at this site is used primarily to complete requests you have made such as requesting a brochure, essential guide, quote or assisting you with a shop on line order.

Additionally, endless® Pools and Spas may use this data to follow up with customers and ensure their endless® Spas experience is satisfactory in every way. endless® Spas will also use this data to analyze the effectiveness of the website in meeting customer needs. endless® Pools and Spas will not sell any data collected from this site, but may provide data to 3rd party vendors and business partners for product updates.

Any data collect is stored on our computerised database, which is password protected at all times.

Information we collect from you

endless® Pools and Spas may request your name, address and a method of contact (phone number and/or email) for the express purpose of fulfilling your requests. This information will be used by endless® to process your request, and may be transmitted to an endless® Spas dealer handling order fulfilment. Without this data, endless® Spas cannot fulfil your request.

Additional information, such as age, approximate household income, gender, etc., are used by endless® Pools and Spas marketing staff to better analyze their target audience and to determine the effectiveness of the website in meeting the needs of that audience. This information is required to fulfil requests you initiate. This information is never shared with endless® dealers handling your order fulfilment.

All information gathered from online orders, brochure, contact and quote request forms may be shared with the endless® Pools and Spas dealer local to your area unless you explicitly ask us not to. This information will not be passed from the endless® dealer to any outside party or vendor. This information is only used to help endless® and the local dealer contact you for follow up information, promote up coming sales and offers and to ensure your request has been fulfilled.

Security Policy

Security is a top priority and endless® Spas takes steps to protect your personal information. This website has security measures installed to ensure that personal information entered is protected against loss, alteration or misuse, unauthorised access and disclosure.

Due to the nature of the Internet, it is impossible for any organisation to 100% guarantee the protection of information you provide and in the unlikely event of a breach of security endless® Pools and Spas can’t be responsible for any resulting outcomes.

endless® Pools and Spas wants to ensure that all customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

We have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.

SSL locks all information passed from you to endless® Pools and Spas site in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions.

SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with ‘https://’, while standard pages begin with ‘http://’.

How to Update or Correct Your Information

To make changes to your personal information, please notify us by email at:

How to Remove Your Name from endless® Pools and Spas Lists

endless® Spas respects your privacy, and only shares information with authorised local dealers. If you originally allowed your information to be shared with endless® Pools and Spas  and local dealers, but now wish to have your name removed from these lists, please notify us in writing at:

AAA – One Holdings Pty Ltd ATF AAA One Discretionary Trust trading as endless Pools and Spas   (ABN 45 336 638 397)
Registered Office:
15 Chapel St
Lynbrook VIC 3975

or by email at: indicating REMOVE ME in the subject line. You will need to include your full name and address in your correspondence.
Terms & Conditions

Shipping & Delivery Costs

endless® Pools and Spas will ship goods to anywhere in Australia; however freight charges do vary and different rates will apply accordingly. Shipping costs will be more expensive in areas outside of Melbourne Metropolitan areas. Please note freight charges quoted are estimates only and are subject to change. Adjustments will be made according to suburb, quantities and the bulky nature of goods shipped. Please email your details and your products required for a final freight cost.

Australian Dollars

Please note that all prices and transaction on this website are in Australian Dollars (AUD) only.

Australian Delivery

Please note that domestic orders are sent via our premium courier service & parcel will not be left unattended at destination. All Australian orders should include a daytime delivery address and contact details. Please note that we are unable to accept orders to P.O. Box addresses.

Delivery Delays

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.

Refund Policy

endless® Pools and Spas grants no refunds of goods purchased on this site except where applicable under the Trade Practices Act. Goods however may be exchanged within 7 days of the date of purchase and must be accompanied by original endless® Pools and Spas Sales Receipt. Please note there is no exchange on sale items and no refund of freight charges.

PayPal Refunds

All refunds or partial refunds issued through PayPal will incur a small fee (2.4% plus .30 cents per transaction).  If you purchase online using Paypal and require a refund, or partial refund it will be issued back to you through PayPal.