Zero Tolerance Policy – Abusive or Aggressive Behaviour

OUR STAFF ARE HERE TO HELP AND WILL ALWAYS TREAT YOU WITH COURTESY AND RESPECT. WE ASK ALL THOSE WORKING WITH OUR STAFF MEMBERS TO TREAT THEM WITH COURTESY AND RESPECT.

Endless have implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. This means that aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone verbally abusing members of staff, either in person, electronic transmission or over the telephone, will be sent an email from the General Manager advising that this behaviour will not be tolerated. Any future violations of this policy may result in our refusing to conduct business in person or telephonically with the offender and only transacting with the offender in writing. There will be no appeal process.

Any instances of written abuse will be handled with the same level of severity. All abusive correspondence received by our office will be retained for reference should the matter persist and need to be referred to the police.

Detailed below is the Code of Conduct for clients and members of the public to adhere to:

CLIENT CODE OF CONDUCT

Employees of Endless have the right to be treated with respect. Zero tolerance of occupational aggression and violence is vital in providing a safe and healthy working environment. Aggressive and violent behaviour toward any member of staff is unacceptable and will not be tolerated.

Occupational violence and aggression is any incident in which a worker is threatened, abused or assaulted in circumstances arising out of, or during the course of, their work and includes:

• Threats or other intimidating behaviours that causes a person to believe they are in danger of being physically attacked. It may involve an actual or implied threat to safety, health or wellbeing.
• Verbal, physical or psychological abuse.
• Physical attack, such as pushing, shoving, tripping, grabbing, hitting, pinching, scratching, kicking, biting, spitting or any other type of direct physical contact.
• Aggravated assault, such as attacking with a weapon (knives, guns, clubs) or any other type of weapon (thrown object, furniture etc.)
• Sexual harassment and sexual assault.

ENDLESS RESERVE THE RIGHT TO REQUEST THAT AGGRESSIVE OR ABUSIVE PERSONS LEAVE OUR OFFICE. REFUSAL TO LEAVE UPON REQUEST MAY RESULT IN THE POLICE BEING CALLED.

ENDLESS STAFF RESERVE THE RIGHT TO TERMINATE PHONE CALLS SHOULD THEY FEEL INTIMIDATED, THREATENED , OR ABUSED.